Telephone Services
Establishing Service

To establish telephone service in Crossville, you may call Crossville Communications at (618) 966.2196 or visit the office at:

302 West Main Street
Crossville, IL 62827
Hours: 8:00 A.M. to 4:00 P.M. M-F
8:00 A.M. to Noon Saturdays

For quick installation please have the following information available:
	Name and street address, including apartment number, where you want the service. (Verify your address with the White County 9-1-1 Coordinator by calling 618-382-8911 before applying for service.)
	Type of telephone service: residential or business.
	Calling features you may want: (Call Waiting, Caller ID, for example)
	Your choice of long distance carrier.
	How you want your name to appear in the next edition of the telephone directory. (Published or non-published)
	Information about your previous local telephone service.
	Credit information, including employment or source of income.

Credit Qualifications

If you cannot provide satisfactory credit information, Crossville Communications may require a deposit. Credit requirements are based on the following:

• If you have had service with another telephone company for at least 12 months and established a satisfactory payment record, a deposit will not be required for service
  
• If you have not had telephone service in your name, or if you had service less than one year, you will need to provide proof of two or more of the following:
  • home ownership
    employment of at least two years with your current employer
    valid major credit card
    checking and/or savings account

  
  A deposit may or may not be required.
  

• If your previous telephone service was disconnected for nonpayment, Crossville Communications may require a deposit prior to beginning telephone service.

Verifying Credit

If Crossville Communications needs time to verify your credit, we will provide telephone service if an advance payment of both the charges for connection and the estimated charges for the first 30 days of service is made. If, after checking your credit, we find that it is unsatisfactory, you will be informed of the reason. We may then reserve the right to refuse to provide or continue service until a deposit is paid.

If Crossville Communications takes an application via telephone from a third party or user who will not be responsible for the payment of the bill, we must verify the third party or user’s request with the person who will be paying the bill. If that person has not been contacted by Crossville Communications or disclaims any responsibility for requesting the service within 20 days of the date of mailing of the first bill, Crossville Communications may not collect this bill. However, the users of the service will be responsible for paying for any equipment, local or toll charges billed to the account.

Billing Questions

If you have a question about your bill, contact Pamela Armstrong at 618.966.2196 or email at croslink@shawneelink.com. For a more detailed explanation of the taxes and access charges on your phone bill, call the Illinois Commerce Commission at 1.800.524.0795 or visit their site at http://www.icc.state.il.us/home.aspx .