Telephone Services
Repairing Service
TO REPORT
TELEPHONE TROUBLE,
CALL CROSSVILLE COMMUNICATIONS AT
618.966.2196
Stan Rawlinson |
Wes Trout |
Stan Rawlinson or Wes Trout are
available twenty-four hours a day, seven days a
week to ensure reliable telephone service. After
business hours, the telephone number above will
be answered automatically. Leave a message
regarding your outage, and Stan or Wes will be in
contact. If you have a telephone emergency, you
may contact our technicians directly:
| Stan Rawlinson |
618.966.2200 |
| Wes Trout |
618.966.1013 |
TO
AVOID A MINIMUM SERVICE
CALL FEE OF $45
BEFORE CALLING REPAIR SERVICE, PLEASE...
| 1. |
Check Your Phone
Try to locate your problem before calling
Crossville Communications. Unplug all
phones, computers, fax, and answering
machines (any equipment that connects to
a phone jack), and plug in a phone that
has a working dial tone. If the problem
disappears, the problem may be in the
other equipment. If you lease your phone
from us and there is a problem with the
phone, we will replace the problem phone
according to your lease agreement.
|
| 2. |
Check Jacks and Inside Wiring
Plug your phone into the test box (see
Test Box diagram). If your phone works
there but not inside the building, the
trouble may be in the inside wiring
between our outside phone line and your
phone. If you do not have a test box, you
may take the phone to a neighbor’s
and plug into a jack. If the phone does
not work in either place, the problem may
be in your phone. |
Test Box Instructions
- The test box, located either
inside or outside the building,
is where the outside line is
connected. “Telephone
Network Interface” will be
printed on the cover.
|
| 1. |
To open the cover,
insert a screwdriver or coin into the
slot and pry open |
 |
| 2. |
Locate test jack. |
|
| 3. |
Pull to remove boot from
test jack. |
|
| 4. |
Press retainer clip and
gently remove plug by pulling forward on
plug. |
|
| 5. |
Plug a working phone
into jack.
- Listen for dial tone.
- Make a local telephone call.
- If call is completed, the
telephone line is good and the
problem is in your non-working
phone or house wiring.
|
|
| 6. |
Remove telephone from
jack.
- Replace jack.
- Replace boot.
- Close cover.
|
|
| Common Inside Wiring
and Phone Problems |
 |
Wiring deteriorated due to age |
|
|
Phone is broken |
|
|
Phone left off the hook or
unplugged |
|
|
Wiring cut during remodeling |
|
|
Wiring is wet |
|
|
Lightning |
WHO IS
RESPONSIBLE FOR REPAIRS?
|
Crossville
Communications’s
Responsibility |
Customer’s
Responsibility* |
- Cable
|
- Inside Wiring
|
- Terminal
|
- Jack
|
- Drop Wire
|
- Mounting Cord
|
- Protector
|
- Telephone
|
- Test Box
|
|
| * If you
do not have a maintenance plan with
Crossville Communications and the problem
is in your phone or inside wiring, and we
make a service call, there will be a
minimum fee of $45. If you request that
we repair your inside wiring, an
additional charge may be applied
depending upon the repair time and
materials involved. Outside lines are
repaired at no charge. |
|
