Crossville Communications

Crossville Communications
Staff

POTS (Plain Old Telephone Service) used to be quite simple. With the increasing complexity of telecommunications involving local, long distance, and Internet connectivity, it is important to maintain a staff of highly efficient and knowledgeable personnel who are technically skilled as well as strong on customer service. Chris, Pam, Stan, Wes, and Bettye are the backbone of Crossville Communications, and they are available around the clock to guarantee reliable telecommunications service for our customers.

Administrative/Office Personnel
Office Manager
Chris Birkla	Chris Birkla joined Crossville Communications as office manager in the Fall of 2002 and became a member of the Board of Directors in February 2003. Chris is the former coordinator of the White County E9-1-1 system. She brings technical and customer service experience with her to the job. Chris is excited about working in Crossville and looks forward to keeping Crossville Communications on the leading edge of technology.
Customer Service/Billing Manager
Pamela Armstrong	Pamela Armstrong joins Crossville Communications as our Billing Services Representative. Pam and her daughter, Liza, are residents of rural Crossville. Pam completed her Bachelor of Science degree in Computer Information Systems with a minor in marketing from the University of Southern Indiana. Pam is responsible for ensuring that customers are properly cared for from the installation of telephone service and calling features to the final billing.
Customer Service Assistant
Bettye Scamahorn	Bettye Scamahorn is Crossville Communications' part-time customer service representative. Bettye has been assisting our customers for five years. Bettye runs the front desk on Saturday mornings and helps cover the office during vacations and special meetings. She greets all of our customers with a smile and with her exceptional customer service skills.

Plant Personnel
Network Manager
Stan Rawlinson	Stan Rawlinson is responsible for maintaining our telecommunications network. In his twelve-plus years of service, Stan has successfully managed the transition from an analog central office switch to a Nortel DMS10 digital switch with the latest version of telecommunications software. In today’s telephony environment, a network manager requires proficiency in computer knowledge, wiring installation and maintenance, and general network management to keep our customers connected.
Service Technician
Wes Trout	Wes Trout assists Stan in network management and in the installation of telephone service and equipment. His telecommunications knowledge spans over twelve years of dedicated service from burying cable to helping customers understand the features and benefits of telephone equipment. Wes’ friendly, caring personality is always apparent, even in the worst of weather!

Crossville Communications
Board of Directors The Board consists of five people of diverse business backgrounds who actively take part in the guidance and management of Crossville Communications and its subsidiaries.

Chairman of the Board and President	George Rawlinson
Vice President of Operations	Tom Rawlinson
Secretary/Treasurer of the Board	John Hughes
Vice President of Technology	Jerry Rawlinson
Director	Chris Birkla